| PORT | ENG | ESP |
Last update: 02/19/2025
SIGSCHINDLER has developed the SIG-CONNECT app to provide essential functionality to its users and contractors. The app can work more closely with the SIGSCHINDLER access control system, so that information can be shared between the two.
This Privacy Policy aims to clarify how we collect, use, store and protect the personal information of application users, in accordance with applicable legislation.
Holder : You or another natural person who owns the information, which we will call here in this document as User.
Controller: Contractor of SIGSCHINDLER services (condominium where the User resides or company where he/she works), which we will refer to here as Contractor.
Operator: SIGSCHINDLER, responsible for data processing, on behalf of the controller.
SIG-CONNECT may collect the following types of personal and sensitive information from data subjects:
Personal Data : Name, email, telephone number and other information provided voluntarily.
Sensitive Data : Image for facial recognition, provided voluntarily.
Usage Data : Information about interaction with the application, necessary for the provision of the service.
Device Identifiers : Unique device identifiers for authentication, security, and notification sending purposes.
The following permissions are requested when installing SIG-CONNECT on your device:
Notifications: to receive notices by notification.
Camera and Gallery: for updating and registering users and documents.
These permissions can be denied or revoked by the user, but this may compromise the use of App features.
The user is responsible for any third party data that is obtained, published or shared through this service, and confirms that they have authorization to do so.
Users who have questions about which Personal Data is mandatory are invited to contact SIGSCHINDLER .
Information is collected by two main methods:
Voluntary Provision : provision of information by the User through the App or some other software that makes up the SIGSCHINDLER system, or even by importing information made available by the Contractor.
By User Interaction: through use of the App or the SIGSCHINDLER access control system, which may be installed on the Contractor's premises.
The data collected is used for the following purposes:
Provide the contracted service and improve the user experience of the application;
Ensure User security and prevent fraud;
Comply with legal and regulatory obligations;
Personalize content and functionality based on user preferences;
Send important communications about your use of the app.
SIGSCHINDLER does not share Users' personal information with third parties, except in the following situations:
With third-party service providers who assist in the operation of the application, always under strict obligation of confidentiality;
When required by law or by court order;
To protect our rights, safety or property, as well as that of Users and Contractor.
SIGSCHINDLER takes appropriate security measures to protect personal information from unauthorized access, alteration, disclosure or undue destruction. However, no data transmission over the Internet or electronic storage is 100% secure.
The Data is processed using computers and/or IT-enabled tools, following organizational procedures and means strictly related to the stated purposes. In addition to SIGSCHINDLER and the Contractor, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal system administration) or external parties (such as third-party technical service providers, hosting providers, IT companies, communications agencies) appointed, where necessary, as Data Processors by SIGSCHINDLER. The updated list of these parties can be requested from SIGSCHINDLER at any time.
The data is processed at SIGSCHINDLER's operating headquarters, and in any other places where the parties involved in the processing are located, such as the Contractor's computers (condominium where the User resides or company where he works)
SIGSCHINDLER must inform the Contractor about any security weaknesses that may be detected in its facilities or operations, and the appropriate actions to be taken, and will be exempt if these actions are not followed.
The data collected is stored for the time necessary to fulfill the purposes described in this policy. If the User requests the deletion of their data, we will take appropriate measures to remove it, except when retention is necessary for legal obligations.
At any time, the User may delete his/her account through the App. It is possible that even when deleting the account, information for historical and security purposes may remain in the system for as long as it is necessary.
Users have the right to:
Access, correct, or delete your personal information;
Revoke consents granted;
Request information about how data is processed.
To exercise your rights, please contact us at the email address below.
If you have any questions or need clarification about this Privacy Policy, please contact our data protection officer:
Email: privacy@sigschindler.com.br
Website: www.sigschindler.com.br
We may update this Privacy Policy from time to time. We recommend that Users revisit this page to stay informed of any changes.